PURPOSE OF THE POSITION
To effectively record customer calls and timeous response to customer queries. Accurate completion of job cards, costing and closing thereof.
KEY RESPONSIBILITIES
· Ensure all Service calls are attended to and accurately logged.
· Ensure job cards are opened for all customer calls.
· Accurate capturing and completion of all job cards, system and manual.
· Continuous follow up on open job cards and obtaining of outstanding information.
· Ensure spares is transferred to correct technician for costing.
· Ensure warranty equipment is clearly marked and credit is passed where required.
· Ensure Technician hours, labour rates and travelling time is accurately recorded.
· Accurate and timeous completion of all Work Estimates.
· Constant follow up on work estimates and follow through.
· Ensure that spares are available for repairs. Timeous ordering of spares and follow up on outstanding orders.
· Any reports as and when required.
· Managing of Technicians and Service schedule
MINIMUM REQUIREMENTS:
· Excellent communication skills, both oral and written.
· Computer literate in office programs, working knowledge of spreadsheets.
· Syspro experience
· Good planning and organizing skills.
· Team orientated.
· Ability to function under pressure.
· Attention to detail.
Job Type: Full-time
Salary: R17,000.00 per month
