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Are you customer-oriented with a passion for online retail and sales? We're hiring a motivated Retail Front Desk Sales Officer with a minimum of 2 years of experience. If you have a diploma or bachelor's qualification and excel in delivering exceptional customer experiences, this is the perfect opportunity to join our team and contribute to our online retail success!
**Responsibilities:**
- Serve as the front desk representative for our online retail platform, handling customer inquiries and providing timely responses through various channels (e.g., email, live chat, and social media).
- Assist customers in navigating our online store, answering product-related questions, and ensuring a smooth shopping experience.
- Process and manage online orders, including order placement, payment processing, and tracking shipments for accurate and timely delivery.
- Collaborate with the warehouse team to address order fulfillment issues, such as product availability and shipping delays.
- Identify upselling and cross-selling opportunities by engaging customers and promoting related products.
- Demonstrate in-depth knowledge of our product offerings and effectively communicate value propositions.
- Provide exceptional customer service by actively listening to customer needs and resolving complaints.
- Maintain accurate customer records, order histories, and communication logs using CRM systems.
- Stay updated on industry trends, competitor activities, and market demands to identify new sales opportunities.
- Collaborate with the marketing team to support promotional campaigns and product launches.
- Contribute to continuous process improvements to enhance the online retail customer experience.
**Qualifications and Skills:**
- Diploma or Bachelor's degree in a relevant field (e.g., Marketing, Business Administration, Retail Management).
- Minimum of 2 years of experience in an online retail customer-facing role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using online retail platforms, CRM systems, and customer support tools.
- Detail-oriented with strong organizational skills.
- Sales-oriented mindset with the ability to identify upselling and cross-selling opportunities.
- Familiarity with online retail practices and payment processes.
- Ability to multitask and prioritize in a fast-paced, online retail environment.
- Knowledge of digital marketing principles is a plus.
- Continuous learning mindset, keeping up-to-date with industry trends and best practices.
To apply for this exciting opportunity to contribute to our online retail success, please submit your updated resume and a cover letter highlighting your relevant experience and skills.
We appreciate all applicants for their interest. However, only those selected for an interview will be contacted.
Job Type: Full-time
Salary: R5,000.00 - R7,000.00 per month
Education:
- High School (matric) (Required)
Experience:
- Retail Front desk Sales Officer: 2 years (Required)
Application Deadline: 2023/08/15
Expected Start Date: 2023/08/20
