Bring your possibility to life! Define your career with us
$ads={1}
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.
Job Description
Operations support and advice: Provide complex specialist operations support, payments-related, advice and information to address operational issues in the business |
Change programmes: Play the role of SME on operational change and efficiency programmes |
Continuous improvement: Continuously identify and give input on ways to improve operations in the business |
Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
Role Responsibilities:
- Ensure operational execution and alignment of Card Service process
- Provide operational support and oversight for Card and Merchant Acquiring country strategic initiatives
- Operational management of Inbound and Email Card Service Centre
- Stakeholder engagement to align country initiatives/activities and Card Service Centre output
- Effective people management skills encompassing Performance Management, Skills Development, Succession planning
- Optimization of Card Operational services through Automation, Process enhancements and System changes
- Card Production, Operational Tracking and reporting of card production and delivery in line with TAT
- Card Production Invoice and account balance tracking
- Co-ordinate, monitor and oversee the activities within card and merchant acquiring operations which include but are not limited to:
- ATM and Card complaints
- Card Association compliance requirement to avoid incurring penalties
- Monitor, track the increase in Card Issuing transaction and Merchant Acquiring transaction batch approval rate
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
$ads={2}
