Call Centre Agent

 

Job Description

• Telemarketing / Telesales

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• Upselling to existing database
• Maintain a standard lead to sale ratio as specified
• Understand and communicate product benefits effectively
• Listen to objections and handle them effectively
• Keeping track of sales with accurate capture of data as specified
• Enter details of every interaction in the system
• Meeting target call time/sales/referrals on a daily basis
• Relaying inbound calls to the direct department

Minimum Requirements

• Matric (Essential)
• RE 5 (Advantageous)
• 120 Fais (Advantageous)
• Previous call center experience
• Previous sales experience
• Basic/Intermediary computer skills (Excel, word & Outlook)
• Telephone etiquette

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