Job Number
71877
Job Type
Permanent
Job Title
Switchboard Operator
Computer Skills
MS Office,Business Connect
Industry
Service
City
Johannesburg
Province
Gauteng
Job Description
CONDENSED LIST OF DUTIES:
- Work within a team of switchboard operators and handle 700 extensions.
- Screen and direct calls to the correct extension numbers or departments.
- Manage international calls
- Assist internal and in directing queries to the correct persons or departments.
- Field and escalate complaints to the correct persons
To apply immediately for this position click here: www.unique.co.za/candidate_registration_1.aspx?JobID=71877&referrer=Unique
Inherent Requirements
MINIMUM REQUIREMENTS:
- Grade 12 with English and Afrikaans
BASIC WORK EXPERIENCE REQUIRED:
- 1 – 2 years’ experience in handling a busy switchboard
KNOWLEDGE AND SKILLS:
- Knowledge of Business Connect system
- PC and Keyboard Literacy
- Must be able to work under pressure
- Strong verbal and written communication skills
- Good attention to detail, planning, organising and follow up skills
- Good interpersonal skills – willing to assist and go the extra mile
- Excellent telephone and customer service skills
- Adaptable, strong sense of teamwork
What Qualification
Matric with English and Afrikaans
Minimum Qualification
Matric
Status
Available
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