Description
To operate and maintain the Forkliftin a safe and cost effective manner. Ensure comprehensive Customer service inthe Store. Merchandising of stock, shelf price labelling and housekeepingwithin designated area of responsibility.
Requirements
Grade 12 or minimum of 1 (one) yearwork related experience
Ability to communicate in English andthe dominant language spoken in the geographical area where the position isavailable
Ability to perform basic calculationsaccurately
Must be willing to work shifts,weekends and Public Holidays
Must be able to work under pressure
Must be physically fit to operate aforklift
Must have a valid forklift license
Customer Service
Acknowledge all Customers anddetermine their needs
Advise Customers correctly on product
Assist Customer with any productqueries
Assist with Customer complaintstimely
Add on sales, e.g. paint v/s paintbrushes, thinners, etc.
Ensure efficient Customer service byensuring that Customers purchases are loaded without any delays
Ensure Customers purchase are loadedcarefully without damaging the goods or the Customers vehicle
Advise Customers on the additionalservices provided:
Delivery service / bulk deposits
Glass cutting
Plan reading
Credit programmes
Special orders
Trusses
Distant ordering
VIC Customer Programme
Must be certified in ProductKnowledge
Must be available in aisle ofresponsibility
MerchandisingStandards
Bulk stock area to be merchandisedsafely and according to Store layout plan
Must ensure your area ofresponsibility is fully merchandised according to Store layout and planograms.
Merchandise stock according toapproved layouts and planograms
Housekeeping
Ensure that your area is free ofobstacles, stock is merchandised immediately after being received and thatCustomers can enter and leave your aisle without any risk of injury orirritation.
Correct shelf price labelling withinarea of responsibility.
Ensure Checklist completed asrequired when on duty with Canteen and Toilet / Showers schedule
Ready for Business
Adhere to Ready for Business andBeyond my Control as per the CB Way
Loss Prevention andSecurity
Identify any gaps in the displays,investigate causes and report any concerns to management
Be aware of suspicious behaviours orpeople and report any suspicions to management
No product to be loaded for a Customerwithout proof of purchase or required documentation
Safety (OHSA)Requirements
Ensure not to overload the Forklift
Ensure not to overload racking andshelving (Do not stack roof tiles / bricks and cement more than two palletshigh.)
Ensure to wear the Safety Helmet andKidney Belt at all times when operating the Forklift
Do not use forklift to liftpersonnel.
Ensure that the Entrance and Exit arefree of obstacles and that Customers can enter and leave Cashbuilds Storeswithout risk of injury
Ensure to report any faults on theForklift immediately
Ensure to report in time when theForklift is due for a service
Ensure to wear protective clothingwhen necessary
Do not operate the Forklift if thereare any mechanical faults
Ensure that the Forklift is inspecteddaily, checklist completed and any faults report.
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