Improve Current Product Offerings
Expected Behaviour: Suggest improvement on Personal Accident offering and research market offerings - make suggestions and comparisons
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Identify New Product Opportunities
Expected Behaviour: Look at market and suggest new products (B&B) compared to market. Compare wordings and make suggestions
Business Types Development
Expected Behaviour: Set guidelines on new business types and risk requirements (to include declined risks, limits on insured values)
Improve Service Delivery, Quality and Professionalism
Expected Behaviour: Develop standard documentation and correspondence to be sent with broker quotes and
Turn-Around Time
Expected Behaviour: Team needs to stick to the agreed 24 Hour turn around times for quotes
Performance Management
Expected Behaviour: Performance appraisals of team
Personal Development Plan
Expected Behaviour: Set goals and work consistently and performance. Learn about various business sectors within the company and take initiative to develop own role. Get involved in projects
Risk Reporting
Expected Behaviour: Daily reports on risks taken on, report on adverse findings to QA and Managers, suggest corrective action
Assist Employees
Expected Behaviour: Assist Sales staff
Motivate staff and determine training shortfalls and requirements - report on requirements
Mentor, Train and Develop Team
Expected Behaviour: Meet with team regularly and provide feedback, support and training where necessary
Enable Sales with Technical Support
Expected Behaviour: Achieve Sales as targeted per month
Profitability
Expected Behaviour: Contribute to overall Business Unit Profitability
Achieving F14 Business Unit Net Profit
Telesure Values Average Team Score
Expected Behaviour: Ensure that my team and I are following the TSW and delivering
Ensure that business objectives and team delivery aligns to and meets the TSW principles.
NME: 1 Average from TSW Survey results for team
MSE: 2 Average from TSW Survey results for team
ME: 3 Average from TSW Survey results for team
ESE: 4 Average from TSW Survey results for team
EP: 5 Average from TSW Survey results for team
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