Sales & Service Manager

 

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PURPOSE OF JOB:

• Effective sales of records & information management solutions and services to achieve a combination of regional, key and/or strategic accounts to achieve sales objectives in line with the business strategy.
• Effective customer service through building of relationships and effective service delivery.
• Retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets.

A successful candidate will be required to develops and maintains a sales & service strategy to ensure engagement and sound relationships with clients.

• Subdivides the customers into portfolios to direct the focus of team.
• Ensures clear understanding between clients and company to deliver service as agreed.
• People Management
• Cost management

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

• Bachelors Degree Marketing / Business Management.
• At least 5 years experience in sales of which at least 2 years must be in a sales management role.
• Must be IT literate
• Account management experience in document management and archival related or similar industry sales will be an advantage.
• Must have business to business (B2B) experience
• Must have excellent track record in delivering high level sales presentations
• Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets.
• Must have excellent communication and interpersonal skills.
• Must have a flair and drive for sales

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