IT Support Administrator

 

Assist the company in maintaining robust, reliable, efficient and flexible telecommunication and computer-based systems. To ensure the company's IT and telecommunications assets are identifiable and reasonably safeguarded at all times. To keep systems down time to a minimum and all systems running to the standard appropriate for each user. Where there is more than one system failure then the need is to ensure, using the management's guidance, that the business issues are resolved in priority order

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Qualifications:

• A +
• N +

Experience:
• 2 – 3 Years’ experience in desktop and laptop hardware troubleshooting • 2 – 3 years’ experience in end user support within a domain environment. • Extensive Knowledge on all Microsoft office versions and the support there off • 2 – 3 Years’ experience with remote support tools such as TeamViewer, VNC, Splashtop and Miradore • Valid code 8 driver’s license


Knowledge and Skills:

• Client Service driven individual
• Able to work in a team
• Able to work unsupervised
• Work with attention to detail and according to company policy
• Deadline driven
• Well-spoken and able to communicate effectively
• Must be able to prioritise incidents based on the severity of the incidents
• Effective time management and planning
• Able to handle stress well

Additional Requirements:

• Must be prepared to work outside normal working hours and travel occasionally

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