We are assisting a clinic with looking for an organized and professional Practice Manager.
The clinic is a Private Practice Management Company specializing in Dermatology.
Their primary objective is to create a platform where doctors can focus on treating their patients while they handle all other operational aspects.
The business model has proven to be exceptionally successful, hence our current expansion phase. As part of our growth, we are seeking a dedicated individual to manage and handle the reception at our Constantiaberg Branch.
- Manning the switchboard & taking patient calls
- Greeting patients as they arrive and assist them with any queries
- Making patient bookings and reminding patients of their upcoming appointments.
- Dealing with payments after the consultation
- Ensure referrals to and from other doctors are communicated to patients
- Handling any queries
- Managing the various diaries for the Dermatologists
- Responding to emails in a timely manner
- Being proactive and addressing issues promptly as they arise
- Alternative tasks from time to time, may be provided with management’s discretion.
The ideal candidate should possess the following skills:
Ethical:
- They value integrity and expect their team members to uphold high ethical standards.
- Integrity, trustworthiness, respect, accountability, professionalism, and openness to continuous learning and improvement.
Patient Care:
- Putting patients first is paramount in the organisation. They are looking for someone who is caring, compassionate, and genuinely dedicated to providing excellent patient care.
- This means being approachable, going out of your way to help, taking initiative when being faced with a problem.
Administrative Skills:
- The role requires strong administrative skills, as you will be responsible for managing various daily tasks.
- This includes the ability to work efficiently and multitask under pressure is essential.
Telephonic Skills:
- Proficiency in handling phone calls is crucial for this position.
- The ideal candidate should be confident and effective in communicating over the phone. The emphasis is on kindness and helpfulness within healthy boundaries.
Results-Oriented:
- They are seeking an individual who takes pride in delivering their best results. Striving for excellence is a key characteristic they value.
Forward Thinking & Takes Initiative:
- Anticipating and pre-empting problems before they arise is crucial in the fast-paced environment.
Working hours are Mondays to Thurs 8:00-17:30 (but you may need to stay later on occasion) and Fridays 8:00-14:00, no weekends or public holidays
The salary on offer is between R15 000 - R20 000 negotiable. The amount offered will be dependent on qualifications, experience, and other market-related factors.
They are looking for someone to start at the end of this month or the start of 1st July 2023.
Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.
